Every order placed is important to us. We desire our customers to feel fully satisfied and supported throughout their entire shopping experience with zeromoustiques.com , including
Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake, doesn’t need any more or wrong products so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. This means your shipping fee is $50 for The USA.
Returns & refunds.
If you buy from zeromoustiques.com any Bed frames, mattresses, bedding, or accessories that entitles you to fully Return & Refund if you are dissatisfied with your purchase.
We adopt policies and procedures designed to maximize value for our customers. For these reasons, we don’t accept returns of made-to-order items unless they are faulty or incorrect. For health & safety reasons we will not accept returns for used bedframes, bedsheets, Duvets, and mattresses& Protectors.
Please call our Customer Services Team on +33 7 74 48 25 30 within 14 days of delivery if you realize your made-to-order bedroom furniture or any other purchase is faulty, delivered the wrong item or not satisfied and wanted to return. We will try to resolve your issue or facilitate your return at our earliest and at your convenience.
We may request you to send us photos of any areas of damage or imperfection to offer you a suitable course of action of your choice. In the end customer satisfaction is our aim.
In cases where a return is requested, you do not need to disassemble your product for our zeromoustiques.com Team to collect. All we ask is that your unwanted item is returned in the condition as it was received.
Returns will only be facilitated Monday to Friday, excluding Bank Holidays at a time that suits our rolling delivery schedule.
We will process your refund as soon as you let us know that you would like to return your purchase. The refund process will be executed from the date that we receive purchased item back in stock.
Orders that have been delivered and returned will be refunded within 7 working days after we receive your returned delivery. We will refund your purchase price excluding our administration fee of $50 per order (only applicable to bed frames).
Orders not yet delivered will be refunded within 7 days of notification. We will refund your purchase price, excluding our administration fee of $50 per order (only applicable to bed frames).
For security reasons, you will be refunded on the card or payment method that you used to place your order.